Since Monday, January 1st Coinbase users are flocking to Reddit and other social media to complain about transfer delays, pledging to take action against the Californian cryptocurrency exchange.
The only response to the avalanche of criticism came from a Coinbase engineer identified only as Justin that wrote on Reddit: “The fact that you had to resort to Reddit is not something we take lightly. This is definitely not the kind of experience or customer support we’re trying to provide, and for that I apologize.”
Coinbase boasts more than 10 million users across the world, and has been one of the largest beneficiaries of the recent bitcoin mania.
Apparently the weak infrastructure of the platform collapsed under the weight of visitors.
CEO, Brian Armstrong has come under fire since he was forced to publicly deny accusations of insider trading upon the launch of Bitcoin Cash, a fork of bitcoin which launched in August last year.
“Coinbase services may become degraded or unavailable during times of significant volatility or volume,” Armstrong acknowledged in a Medium post.
Most of the users complaining on Reddit say that their complaints have had had no answer.
In December 2017, Coinbase warned users about delays in wire transfers – by up to five business days – due to a “high transaction volume.”